marketing

ONLINE PROFILE MANAGEMENT/REPUTATION MANAGEMENT

What do customers have to say about your business online?  Do they give it 5 stars, 4 stars, can they not find it at all?  Today, a business’s online reputation can be its strongest asset or biggest liability.  Customers consult with Google, Yelp and others to determine a businesses’ reputation before they decide to open their wallets.  Online Reputation Management is all about claiming, cleaning up, protecting, and improving what people find about you online.  That's no small task, depending on your industry, your business could have several online profiles including Google, Yelp, Facebook, TripAdvisor, OpenTable and others!  We can help with initial setup of profiles, or we can help clean up existing profiles.  Then we can help on an ongoing basis to routinely monitor these profiles to ensure information remains current (some can be updated by users) and respond to customer comments.