ONLINE PROFILE MANAGEMENT/REPUTATION MANAGEMENT

What do customers have to say about your business online?  Do they give it 5 stars, 4 stars, can they not find it at all?  Today, a business’s online reputation can be its most vital asset or most significant liability.  Customers consult with Google, Yelp, and others to determine a business’s reputation before they decide to open their wallets.  Online Reputation Management is all about claiming, cleaning up, protecting, and improving what people find about you online.  That's no small task; depending on your industry, your business could have several online profiles, including Google, Yelp, Facebook, TripAdvisor, OpenTable, and others!  We can help with the initial setup of profiles, or we can help clean up existing profiles.  Then we can help on an ongoing basis to routinely monitor these profiles to ensure information remains current (users can update some) and respond to customer comments.